FE Group Limited trading as BBQParts.co.nz
Last updated: 12 January 2026
1. Introduction
Welcome to BBQParts.co.nz, operated by FE Group Limited (“we”, “us”, “our”).
By accessing or using our website, purchasing products, or interacting with our services, you agree to be bound by these Terms & Conditions. If you do not agree, you must stop using the site immediately.
These Terms apply to all users of the site, including customers, browsers, vendors, and contributors.
2. Use of the Website
2.1 Eligibility
You must be at least 18 years old to make a purchase.
2.2 Accuracy of Information
We aim to provide accurate product information, pricing, and availability. However, errors may occur, and we reserve the right to correct them at any time.
2.3 Prohibited Use
You agree not to:
- Use the site for unlawful or fraudulent purposes
- Attempt to gain unauthorised access to our systems
- Interfere with the security or functionality of the website
- Copy, distribute, or misuse any content without permission
3. Products & Orders
3.1 Product Availability
All products are subject to availability. If an item becomes unavailable after purchase, we will notify you and offer a refund or alternative.
3.2 Order Acceptance
Your order is an offer to purchase. We reserve the right to accept or decline any order for reasons including:
- Payment issues
- Suspected fraud
- Incorrect pricing or product information
- Stock unavailability
3.3 Pricing
All prices are in New Zealand Dollars (NZD) and include GST unless stated otherwise.
We may update prices at any time without notice.
4. Payment
4.1 Secure Payments via Stripe
We use Stripe to securely process all online payments. By completing a purchase, you agree to Stripe’s terms and privacy practices.
We do not store or have access to your full credit card details.
4.2 Payment Authorisation
You authorise us to charge your selected payment method for the total order amount, including shipping and applicable taxes.
5. Shipping & Delivery
5.1 Delivery Timeframes
Estimated delivery times are provided at checkout. These are estimates only and may vary due to courier delays or external factors.
5.2 Shipping Costs
Shipping fees are displayed during checkout and may vary based on location, weight, and courier service.
5.3 Risk of Loss
Risk passes to you once the order is handed to the courier. We are not responsible for delays, loss, or damage caused by third‑party carriers, but we will assist with claims where possible.
6. Returns, Refunds & Warranty
6.1 Consumer Guarantees Act 1993 (NZ)
Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
6.2 Change of Mind
We may accept returns for unused items in original condition within 14 days, but this is at our discretion. Return shipping is your responsibility unless the product is faulty.
6.3 Faulty or Damaged Goods
If your item is faulty, damaged, or incorrect, contact us within 7 days of receiving it. We will repair, replace, or refund in accordance with NZ consumer law.
7. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential losses
- We are not responsible for compatibility issues with BBQ models unless explicitly stated
- Our total liability is limited to the amount you paid for the product
Nothing in this clause limits your statutory rights.
8. Privacy
Your personal information is handled in accordance with our Privacy Policy.
We use Stripe for payment processing, and your payment data is handled securely by Stripe.
9. Intellectual Property
All content on BBQParts.co.nz — including text, images, logos, and product descriptions — is owned by FE Group Limited or our suppliers. You may not reproduce or use it without permission.
10. Third‑Party Services
Our website may contain links to third‑party sites. We are not responsible for their content, policies, or practices.
11. Changes to Terms
We may update these Terms at any time. Continued use of the site constitutes acceptance of the updated Terms.
12. Contact Information
For questions or support, contact us at:
FE Group Limited
Trading as BBQParts.co.nz
Email: sales@fourth-element.co.nz
Phone: +64 6 842 2237
Address: 917 Karamu Road North, Mayfair, Hastings 4122