FE Group Limited trading as BBQParts.co.nz
Last updated: 12 January 2026
1. Introduction
FE Group Limited (“we”, “us”, “our”) operates BBQParts.co.nz.
We are committed to protecting your personal information and complying with the New Zealand Privacy Act 2020.
This Privacy Policy explains how we collect, use, store, and share your information when you use our website or purchase products from us.
By using our website, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information:
2.1 Information You Provide
- Name
- Email address
- Phone number
- Delivery address
- Order details
- Payment information (processed securely by Stripe)
2.2 Automatically Collected Information
- IP address
- Browser type
- Device information
- Pages viewed
- Cookies and analytics data
This helps us improve website performance and user experience.
3. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Communicate with you about your purchase
- Respond to enquiries
- Provide customer support
- Improve our website and services
- Meet legal, tax, and accounting obligations
We do not sell your personal information to third parties.
4. Data Retention
We retain personal information only for as long as necessary for the purposes described above.
4.1 Enquiries
Enquiry data (name, email, phone) is kept for 3 months, after which identifying information is permanently removed.
4.2 Orders
Order information is retained for 7 years to comply with:
- New Zealand tax requirements
- Warranty and consumer law obligations
After this period, data is securely deleted or anonymised.
5. Sharing Your Information
We share your information only when necessary to provide our services.
5.1 Freight & Delivery Partners
We share delivery details (name, address, phone, email) with courier and freight companies solely for the purpose of delivering your order.
5.2 Drop‑Shipping Suppliers
Some products are shipped directly from our suppliers.
We share only the information required for them to fulfil your order.
5.3 Payment Processing (Stripe)
All payments are processed securely by Stripe.
We do not store or have access to your full credit card details.
Stripe may process your data in accordance with its own privacy policy.
5.4 Legal Requirements
We may disclose information if required by law, regulation, or legal process.
6. Cookies & Analytics
We use cookies and analytics tools to:
- Improve website performance
- Understand how visitors use our site
- Enhance user experience
You may disable cookies in your browser settings, but some features may not function correctly.
7. Security
We take reasonable steps to protect your personal information from:
- Loss
- Misuse
- Unauthorised access
- Disclosure
- Alteration
However, no online system is completely secure, and we cannot guarantee absolute protection.
8. Your Rights
Under the Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where appropriate
To exercise these rights, contact us using the details below.
9. Third‑Party Services
Our website may contain links to third‑party websites.
We are not responsible for their privacy practices or content.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.